Client Success

Enhancing Task Management and correspondence for AVOD/SVOD Platforms

Media & Entertainment

An AVOD/SVOD platform faced significant delays in title launches due to unstructured handoffs and overwhelming email volume. Recognizing the need for improvement, they sought to enhance task management and communication to streamline operations and meet tight deadlines effectively.

Challenges

Unstructured handoffs resulted in 8-10 “same-day” tasks, constituting 9% of their daily volume, being overlooked. This oversight had a direct impact on title launch deadlines.

Approximately 50 pending requests, or about 15% of daily tasks, went untracked, leading to miscommunication and costly delays in production schedules.

The team struggled to sort through over 1500 emails each day, which severely hindered timely and accurate task prioritization, leaving them scrambling to keep up with demands.

Solutions

Introduced structured discussions at the end of each shift to ensure tasks were prioritized with precision, giving clear direction on critical responsibilities. These regular check-ins played a key role in keeping title launches timely and accurate.

A process was implemented where outgoing Quality Managers (QMs) highlighted high-priority tasks within the email overload, especially those tied to urgent title launches. This collaboration effectively minimized the risk of critical tasks slipping through the cracks.

A robust task-tracking system was developed using Google Sheets, providing a clear, organized view of all active projects and upcoming deadlines. The enhanced visibility streamlined workflow management and kept everyone aligned.

Outcome

Achieved 100% Task Success Rate

Met every title launch deadline with a flawless 100% task completion rate, ensuring brand reputation stayed strong and dependable.

Enhanced Team Communication

Established a more effective communication framework, enabling faster responses and smoother collaboration across project management and production teams.

Optimized Resource Focus

Streamlined task prioritization allowed the team to allocate resources to high-impact responsibilities, significantly improving both efficiency and overall productivity.

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