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    What to expect at MediaMint?
    We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth – professional and personal, then MediaMint is most likely the place for you!
    Where MediaMint is headed to?
    MediaMint is headed towards being the strategic and transformative operating partner for media and technology companies worldwide. With a portfolio of clients that are market leaders in their respective fields – OTT video streaming platforms, digital publishing, advertising agencies and software, MediaMint is uniquely positioned for exponential growth in the next 3-5 years. With our constant endeavour to create value for our clients, our service offerings have increased significantly in the last 24 months and our partners have been relying on us to execute functions higher up the value chain.
    Job Description:
    This role is for a qualified Technical Account Manager to oversee and address clients’ and internal teams’ technical issues, training the team on all technical topics and keeping them up-to-date with the industry trends. As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
    Responsibilities include, but are not limited to:
    • Troubleshoot issues on all pre-production and live campaigns on the Ad server level as well as the page level.
    • Assisting the team with technical queries and training them on the technical aspects.
    • Analysis of the client’s website in order to check page speed and Ad load time to provide the recommendations to client.
    • Working on customized creative templates to deliver high-impact ads and native ads.
    • Setting up a test environment to test different types of issues.
    • Ad server tag customization and testing.
    • Documenting all the troubleshooting issues as a case study.
    • Flawlessly traffic and launch direct sales and programmatic digital advertising campaigns on time.
    • Manage live campaigns, including programmatic, by analyzing performance daily and making optimizations in ad servers to ensure fulfilment and maximize yield.
    • Monitor 3rd party ad server delivery and work with 3rd party vendors to resolve reporting discrepancies.
    • Provide campaign performance and trafficking updates.
    • Track campaigns’ workflow by maintaining status documents.
    • Investigate, troubleshoot and provide feedback for campaign delivery issues; such as under-pacing, reporting discrepancies, and technical issues; to sales, clients and technology vendors.
    • Identify operational workflow enhancements and help instil best practices related to trafficking, campaign management, and programmatic across the Digital Advertising Operations team.
    Basic Qualifications:
    • Knowledge of Publisher side operations (GAM, FreeWheel, SpringServe), Advertiser side operations, SSPs, DSPs, Tag management platforms (GTM, Adobe Launch, Tealium etc.), Perbid and header bidding setup.
    • Strong grip on display, video, In App and OTT implementation, trafficking and troubleshooting.
    • Ability to address the technical questions from the team members working on different clients.
    • Ability to translate complex technical concepts to non-technical audiences.
    • Ability to work in a dynamic, research-oriented group with several ongoing projects.
    • Knowledge of developer tools in different browsers.
    • Troubleshooting the issues using web debugging proxy tools such as Charles, Fiddler, etc.
    • Knowledge of utilizing web analytics tools to analyze website performance.
    • Knowledge of HTML, CSS, JavaScript and other web development languages.
    • Ability to document all the troubleshooting cases worked on as a case study.
    • Knowledge of working with CMS platforms is a plus.
    Expected Competencies:
    • Highly motivated and willing to work closely within a team structure.
    • Able to problem solve, prioritize tasks, multitask and manage time effectively.
    • Detail-oriented with an analytical approach to achieving objectives.
    • Exceptional communication skills – both written and presentation.
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